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Shipping

 

The parcels are sent by registered priority mail. More expensive items are insured as well.
Fragile items are packed in thick cardboard and secured in thick layer of bubble wrap. When appropriate I also use biodegradable pellets for packing.

 

Processing time:

All items will be shipped within 1 – 3 business days

 

Estimated shipping times:

Poland: 1 – 3 business days
North America: 1 – 4 weeks
Europe: 5-10 business days
Everywhere else: 2 – 6 weeks

I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

 

Tracking Information:

I will always give you the tracking number and to most countries parcels are fully trackable. However the cheaper shipping services (usually under 14 USD) to USA and Canada are trackable only within Poland. If you don’t see any tracking updates after it left Poland don’t worry, it doesn’t mean that the parcel is lost.
If it’s important to you to see the tracking information all the way down till the item gets delivered to you, please contact me before you buy.

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.


Payment options

    • PayPal
    • Bank Transfer

IBAN: PL24 1140 2004 0000 3902 7704 6719
BIC/Swift: BREXPLPWMBK

Bank Name and address:
mBank S.A. FORMERLY BRE BANK S.A. (RETAIL BANKING) LODZ, Skrytka pocztowa 2108, 90-959 Łódź 2

SORT CODE – 11402004

Bank account owner:
Ewa Bursztyka
Podwisłocze 38/75
35-309 Rzeszów

RetroTerapia keeps your payment information secure. We never receive your credit card information.


Returns & exchanges

 

I accept returns and cancellations

Items must be returned unused and in original condition.

Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 1 hour of purchase

I don’t accept exchanges. But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Items on sale

Conditions of return

Buyers are responsible for the return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Condition

All items are vintage and usually well used so please allow for some imperfections. I always try to describe and photograph any flaws but if for any reason you’re not happy with your purchase please contact me and I’ll try to find a solution.


Troubleshooting

 

What happens if the parcel is lost?

In that case I will give you a full refund after 30 days have passed since the estimated delivery date.

If the parcel gets lost because you provided me with a wrong address, I will be able to give you the refund (minus the shipping cost) only if the parcel gets returned to me.

I received a damaged item

I pack the items very carefully, so hopefully it’s not going to happen. However if it comes broken or damaged please send me the pictures of the item and its inner and outer packaging as soon as possible. Depending on the damage I will give you a full or partial refund.

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